If you are unhappy with your item(s) for any reason, you can submit your return for store credit. Please read all of the return policy before initiating a return.
Due to safety precautions regarding COVID-19, we are letting return packages sit for 3 days before processing. This is to protect our customers and staff. Please expect a small delay while processing returns.
- Returns must start within 30 days of purchase. You will receive a full refund including the cost of return shipping in the form of an E-gift card.
- Non final sale items that are $15 or less, and returned within 30 days will be refunded a store credit, minus the cost of the shipping label.
- A 15% restocking fee may apply if returns are recieved more than 1 month after a return label was created.
We do not accept exchanges. You may use your store credit from a previous return toward a new purchase instead. If you are on a tight deadline, and can't wait for the processing of a return, we recommend you place a new separate order. This policy helps us reduce the chance of an item selling out during a typical exchange window.
It can take 3-5 business days to issue your store credit once your return is received.
Accounts marked for returns abuse will be blocked from the website.
Which items are ineligible for return?
Items must be in resell-able condition; this includes but is not limited to the following:
- Returns must have all tags attached and in good condition to be accepted.
- Returns with the hygienic liner unattached will not be accepted. We actively enforce this policy and make no exceptions for the health and safety of our customers. This policy protects you too! Returns missing their liner are not eligible for either a refund or store credit. You will be responsible for any shipping fees to return the item(s) to you, or we will dispose of the item(s).
- Shoes returned with missing or damaged packaging with not be accepted for store credit. You will be responsible for any shipping fees to return the items to you.
- If your items are dirty, have stains, or bad odors; they will not be accepted for store credit, no exceptions. This is determined at the discretion of Freedom Rave Wear. You will be responsible for any shipping fees to return the items to you, or we will dispose of them.